Refund Policy
The 7-Day Confidence Promise
If you receive your report and don't find it useful, email hello@getlatentid.com within seven calendar days of delivery for a full refund. You don't need to prove anything, accept a revision, book a session or give feedback. Feedback is welcome, but it is always optional.
Before you start your interview
Your interview starts when you save your first answer. Until then, you can ask for a full refund within 30 calendar days of your purchase. No explanation is needed.
If your report is late
If your report is not delivered within three business days after you complete and submit your interview, you can choose a full refund, or wait for a delivery date we confirm with you.
If something goes wrong on our side
If a technical problem on our side stops you from completing your interview and we cannot fix it within a reasonable time, or if we cannot prepare your report, you get a full refund.
If you can't finish
You have 90 calendar days from purchase to complete your interview. If illness, caregiving or another change gets in the way, email us about more time, help, or a refund. We handle every request fairly. We never cancel or refund your purchase automatically at the end of the 90 days.
How refunds work
Email hello@getlatentid.com from the address you used to buy. Refunds go back to your original payment method through Stripe, usually within 5 to 10 business days, depending on your bank.
Your legal rights
This policy adds to your rights under consumer protection law. It does not limit them, including any right to cancel.